A Brief Critique of The Force Awakens

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Taking a break from the Startup Series reposts to put down my thoughts on Star Wars Episode VII: The Force Awakens. And yes, major #SpoilerAlert ahead, but if you haven’t seen TFA yet, I have no sympathy for you. Heck, if you haven’t seen it twice by now, I’m questioning your place in my life.

First, the good. I absolutely loved it. It was part fan tribute, part sci-fi action flick, part story continuation, and part stage-setting for new stories in our favorite galaxy. One of the best moments of the whole film is when you see the Millennium Falcon for the first time. Absolutely awesome. And though the entire final sequence of the movie is basically a rehash of RotJ, I didn’t care.

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One of the best surprises was that Rey was the awakening. The trailers led me (and many others) to believe that Finn was the new Jedi. They show him holding a lightsaber, and who holds lightsabers? Jedi, that’s who. Ergo: Finn = Jedi. When it turned out that Rey was the force-sensitive, and rapidly learned how to tap into her powers, I was stoked. I absolutely loved that. Good job on the trailer red herring.

However, there were moments that took me out of movie-adoration mode. It’s no fun to be pulled out of suspension of disbelief, especially because I’ve been anxiously anticipating it, and secretly praying every night for a great movie since it was announced on October 30, 2012. Thankfully, the instances of being pulled from excitement and awe in Episode VII were far less than any 20 minute segment of any of the prequels, but there were still a few moments that left me shaking my head.

Starkiller Base on The Force Awakens movie poster

Another Death Star

Really? Another Death Star? Come on. When they revealed Starkiller Base, my first reaction was the mental equivalent of an eyeroll.  Seven movies and three Death Stars? That’s a bit much. And I must admit that I saw it coming because it is in the movie poster. Even with that, I didn’t think they’d ever possibly revisit the idea of a Death Star a third time. But they did. This plot device (pun intended) needs to be put to rest, once and for all.

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Captain Phasma Caves

While the whole scene with Phasma, Finn, Han, and Chewie was funny—from capture to the trash compactor—the fact that she caved and turned off the deflector shields was just too much bullshit for me. This is the Chrometropper who is so unquestioningly loyal that when a Stormtrooper does not participate in mass-murder of unarmed civilians, she censures them and sends them to reconditioning. And you mean to tell me she begrudgingly gives in just because she has a blaster pointed to her head? I’m not buying it. Not to mention the minor details that she a) knows how to turn off the deflector shield of an entire planet, b) has the authority to do so, and c) happens to be in the right place for it. <sigh>

"all out" assault on Starkiller base

 

The All-Out Assault

Picture this: the Resistance is backed up against a wall. Their senate—and the moon system surrounding it—was destroyed by a “hyper-lightspeed” weapon of unbelievable firepower. And that weapon is turning its attention to their primary command base. Their only chance to survive: a zany scheme that took about five seconds to concoct (though, admittedly, they’ve already pulled off this plan twice before, which must certainly add a degree of confidence). But it is their own chance to survive; the one and only way to save the entire Resistance armed forces! What do you do? Meh, send about a dozen X-Wings, into enemy territory, to attack a planet-sized based. That should be plenty.  You mean to tell me that with absolutely everything on the line, you can’t muster more than a couple of single-seaters? Even the Rebellion did better in RotJ.

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Even with those missteps, I still loved it. My wife and I are heading for our third viewing this Saturday.

Oh, and, Kylo Ren as Han & Leia’s son? I totally called it. #humblebrag But to keep myself honest, I also speculated that Rey was their daughter, and though that is as-of-yet unproven, I’m saying “no” on that one.

Startups should embrace both diversity and inclusion

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Originally posted on the SoftLayer blog on December 9, 2015

During the NewCo Boulder festival, web development agency Quick Left gave a talk about diversity and inclusion in the workplace. The panelists shared stories of their experiences around diversity—good and bad—and gave advice on what can be done to make workplaces more inclusive. It was one of the best talks I heard all year.

After much discussion, both philosophical and tactical, an audience member expressed concern about counter-discrimination. Would the time come when he would be overlooked for a job because he was not a diversity candidate?

This is not the first time this has been brought up in diversity discussions, and he was expressing what many (perhaps too many) straight white males think when diversity is discussed. To the credit of Gerry Valentine, one of the panelists, he did not chastise the audience member, and instead commended him for his bravery. The man who asked the question gave voice to a common concern that is often thought, but rarely brought up. The panelists at NewCo Boulder handled it very well, pointing out that no one wants a job just based on their gender, skin color, sexual preference, or anything other than their ability to execute on the job. And, collectively, we want to create a world where everyone has the opportunity to compete for jobs on equal ground.

I was truly moved by the entire session, but found myself upset that even at the close of 2015 we are still answering questions about counter-discrimination. When Gerry commended the question for its bravery, I first wondered if he was being glib. But knowing Gerry, I was certain he was serious about his comment. Upon further reflection, I realized what’s interesting about this “pale and male” pushback is that it comes from a place of fear. A fear of discrimination is at the root of the question when someone asks, “As a white male, am I going to get passed over for a job because this company wants to hire for diversity?”

Following Gerry’s example, it’s OK to acknowledge that fear. It’s OK to point out that white men don’t want to live in a world where they are discriminated against, even subtly. While that is a valid fear, for the straight white male candidate, it is only a fear of a potential future. If they can imagine potential discrimination, can they acknowledge that the reality of our world today: anyone who isn’t a straight white male does experience this as real fear. Imagine walking into a job interview having to first overcome the things about you that you cannot control (gender, skin color, sexual orientation, physical handicap, economic background, country of origin, etc.) just to get to a level playing field with the other candidates. If you don’t want this for yourself, you certainly wouldn’t want it for anyone else.

In startups, we love to talk about unfair advantage, but when it comes to hiring, the only unfair advantages should be skills and experience. What the movement for inclusion and diversity is about—and what we should be striving for—is a world where we all compete equally. If it is a brave thing to express your fear publicly, it is braver still to acknowledge the reality of the situation and work to rectify it.

One of the things I love about the startup community is that once we identify a problem, we move forward to solve it in as many ways possible. The path to inclusion in the workplace doesn’t have to be a pendulum that oscillates between two extremes—discrimination and counter-discrimination—before settling down in the middle. Pendulums are a relic of the industrial era. In the digital era, we can choose our target, set our standards, and move forward as a community to achieve them. As you build your startup, build inclusion in your workplace from day one.

The Dumbest Thing I’ve Ever Said

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Originally published on the SoftLayer Blog on October 21, 2015

Last week, I attended the LAUNCH Scale conference and had the pleasure of attending the VIP dinner the night before the event began. We hosted the top 10 startups from the IBM SmartCamp worldwide competition for the dinner and throughout the events. Famed Internet entrepreneur Jason Calacanis joined us for the dinner and gave a quick pep talk to the teams. He mentioned that people come up to him and lament that they wished they’d gotten into the “Internet thing” earlier—and that he’s been hearing this since 1999. His story reminded me of a similar personal experience.

In the fall semester of 1995, I was a junior at St. Bonaventure University, working in the computer lab. One day after helping a cute girl I had a crush on, she said to me, “You’re so good with computers, why aren’t you a computer science major?” Swelling with pride, I tried to sound impressive and intelligent as I definitively stated, “Windows 95 just came out, and pretty much everything that can be built with computers has been built.”

Yep. Windows 95. The pinnacle of software achievement.

It is easily the dumbest thing I’ve ever said—and perhaps up there as one of the dumbest things anyone has said. Ever.

But I hear corollaries to this fairly often, both in and outside the startup world. “There’s no room for innovation there,” or “You can’t make money there,” or “That sector is awful, don’t bother.” I’m guilty of a few of those statements myself—yet businesses find a way. We live in an age of unprecedented innovation. Just because one person didn’t have the key to unlock it doesn’t mean the door is closed.

Catch yourself before you fall into this loop of thinking. It might mean being the “Uber of X” or starting a business that’s far ahead of its time. Think it’s crazy to say everything that can be built has been built? I think it’s just as crazy to say, “It’s too late to get into ___ market.”

For example, when markets grow in size, they also grow in complexity. The first mover in the space defines the market, catches the innovators and early adopters, and builds the bridge over the chasm to the early and late majority. (For more on this, read Crossing the Chasm by Geoffrey Moore.) When a market begins to service the majority, the needs of many are not being met, which leaves room for new entrants to build a business that addresses the segments dissatisfied with the current offerings or needing specialized versions.

The LAUNCH Scale event showcased dozens of startups and the innovation out there in the world always amazes me. I’d recommend it to any startup that has built something great, and now needs to scale. Still haven’t built something yourself? Think you missed the opportunity to build and create? In 1995, I didn’t think about how things would change in five, 10, even 20 years. Now it’s 2015 and the startup world has been growing faster than any sector in history.

Think everything that could be built has been built? Think again. Want to build something? Do it. Build something. What are you waiting for? Go make a difference in the world.

Free Resources for Your Startup

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Originally published on the SoftLayer Blog on August 25, 2015.

Building and running a startup is both difficult and expensive. From salary to servers to services, the demands on your budget are constant and come from all directions. On the Catalyst team we know this firsthand—our program was created as a way for startups to access SoftLayer’s robust platform before they have revenue or funding.

After moving to Boulder, Colorado in 2012, the first startup I joined was a member of the Catalyst program. Without Catalyst, our organization would have been paying out of pocket for the bare metal servers we needed. Instead, that money was freed up for other essentials (like food to keep us alive).

Infrastructure isn’t the only area in which startups can leverage free offerings. Since joining the Catalyst team one year ago, I’ve tracked and collected other free resources for startups. I compiled my research into a presentation that I’ve given at a few events. The presentation is available on SlideBean(a free online presentation platform, what else?) and is constantly being updated. Some highlights are below:

Big Company Programs
The Catalyst program is a model on how big companies can meaningfully engage with startups, and we’re not the only ones doing it.

  • SVB: Silicon Valley Bank offers a program called Accelerator. Perks including free checking and financial mentorship. While saving on business checking won’t make a big dent in your cash flow, the financial mentorship is top notch. The SVB team consists of experts in banking who can offer advice on fundraising, financial instruments, and cash management.
  • SendGrid: Email deliverability is crucial for your company, so start with the best in the business. The free plan includes 10,000 emails per month, up from 200 emails per day when I first started giving this talk. Go to the pricing page and scroll down to the bottom for the free plan. (Full disclosure: SendGrid is a former partner.)
  • NASDAQ Exact Equity: I was recently at a VC conference, where I had two separate conversations about investors’ frustrations with disorganized or downright undocumented cap tables. The NASDAQ Exact Equity freemium tool will not only help you wrangle your cap table, but it will also signal success to the investor by showing that you’re thorough and organized.

Startup Freebies
I’m not going to cover the basics, such as Evernote, Trello, Asana, Pivotal Tracker, Launch Rock, Bootstrap, Google Drive, etc. You probably already know about these programs. Instead, I’ll share a few great ones you may not know about.

  • Docracy: If you need any sort of legal document, Docracy should be your first stop. The legal documents were prepared by lawyers and are available for free. The choices range from SaaS Terms & Conditions to founder agreements.
  • HTML5 UP: Need a quick, easy, and responsive template for your site? When WordPress is too much of a hassle for a splash page, head over to HTML5 UP for dozens of choices of free templates.
  • UI Kit: As you’re moving from the free HTML5 UP template toward being able to build out your site with the free Bootstrap toolkit, save yourself coding time and get the UI Kit for free design elements such as lightbox, slider, accordions, and more.
  • SlideBean: I love SlideBean. While searching for “free PowerPoint templates,” I discovered that all the templates were hideous. Then I stumbled across SlideBean and fell in love with it. It makes putting together a presentation quick and easy, and keeps it from looking like you traveled to 1999 to get your template.

Collections
Below are my favorite collections of resources for any freebies that I haven’t already covered.

  • Product Hunt List: The founder of CrazyEgg and KISSmetics has an exhaustive list of free and freemium products for your startup.
  • Freebie.supply: Over 400 resources are grouped by category. I especially love the design resources.
  • Startup Stash: Not all of the free deals, mostly in the form of percentage discounts. But if you’re going to pay for something, check F6S first for a discount.

And finally, the best piece of advice when trying to save money can be found in my last post: A Grandmother’s Advice for Startups: You never know ‘til you ask.

Have a free resource that you absolutely love that’s missing from my list? Email me atrmaloy@softlayer.com or tweet me @stoneybaby and let me know!

 

A Grandmother’s Advice for Startups: You Never Know Unless You Ask

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Originally posted on the SoftLayer Blog on April 17, 2015.

Today my grandmother turns 95. She’s in amazing shape for someone who’s nearly a century old. She drives herself around, does her own grocery shopping, and still goes to the beauty parlor every other week to get her hair set.

Growing up less than a mile from her and my granddad, we spent a lot of time with them over the years. Of all of the support, comfort, and wisdom they imparted to me over that time, one piece of advice from my grandmother has stood the test of time. No matter where I was in the world, or what I was doing, it has been relevant and helpful. That advice is:

You never know ‘til you ask.

Simple and powerful, it has guided me throughout my life. Here are some ways you can put this to work for you.

Ask for the Introduction
Whether you’re fundraising, hiring, selling, or just looking for feedback, you need to expand your network to reach the right people. The best way to do this is through strategic introductions. In theCatalyst program, making connections is part of our offering to companies. Introductions are such a regular part of my work in the startup community. In my experience, people want to help other people, so as long as you’re not taking advantage of it, ask for introductions. You’re likely to get a nice warm introduction, which can lead to a meeting.

Ask for the Meeting
Now that you have that introduction, ask for a meeting with a purpose in mind. Even if you don’t have an introduction, many people in the startup world are approachable with a cold email.

Guy Kawasaki, former chief evangelist for Apple, and author of 13 books including The Art of the Start 2.0, wrote a fantastic post, “The Effective Emailer,” on how to craft that all-important message with your ask.

Another great take on the email ask is from venture capitalist Brad Feld, “If You Want a Response, Ask Specific Questions.” This post offers advice on how not to approach someone. The title of the post says it all, if you want a response, ask a specific question.

Ask for the Sale
Many startup founders don’t have sales experience and so often miss this incredibly simple, yet incredibly important part of sales: asking for the sale. Even in mass-market B2C businesses, you’ll be surprised how easy and effective it is to ask people to sign up. Your first sales will be high-touch and likely require a big time investment from your team. But all of that work will go to waste if you don’t say, “Will you sign up to be our customer?” And if the answer is a no, then ask, “What are the next steps for working with you?”

Empower Yourself
It’s empowering to ask for something that you want. This is the heart of my grandmother’s advice. She is and has always been an empowered woman. I believe a big part of that came from not being afraid to ask for what she wanted. As long as you’re polite and respectful in your approach, step up and ask.

The opposite of this is to meekly watch the world go by. If you do not ask, it will sweep you away on other people’s directions. This is the path to failure as an entrepreneur.

The way to empower yourself in this world starts with asking for what you want. Whether it’s something as simple as asking for a special order at a restaurant or as big as asking for an investment, make that ask. After all, you’ll never know unless you ask.

Startups: Always Be Hiring

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Originally posted on the SoftLayer Blog on March 20. 2015.

In late 2014, I was at a Denver job fair promoting an event I was organizing, NewCo Boulder. All the usual suspects of the Colorado tech community were there; companies ranging in size from 50 to 500 employees. It’s a challenge to stand out from the crowd when vying for the best talent in this competitive job market, so the companies had pop-up banners, posters, swag of every kind on the table, and swarms of teams clad in company t-shirts to talk to everyone who walked by.

Nestled amid the dizzying display of logos was MediaNest, a three-person, pre-funding startup in the Catalyst program, at the time they were in the Boomtown Boulder fall 2014 cohort. What the heck was a scrappy startup doing among the top Colorado tech companies? In a word: hiring.

MediaNest was there to hire for three roles: front end developer, back end developer, and sales representative. They were there to double the size of their team … when they had the money. In the war for talent, they started early and were doing it right.

I’ve often heard VCs (venture capitalists) and highly successful startup CEOs say the primary roles for a startup CEO are to always keep money in the bank and butts in seats. Both take tremendous time and energy, and they go hand-in-hand. It takes months to close a funding round, and similarly, it takes months to fill roles with the right people. If you’re just getting started with hiring once that money is in the bank, you’re starting from a deficit, burning capital, and straining resources while you get the recruiting gears going.

The number one resource for startup hiring is personal networks. Start with your friends and acquaintances and let everyone know you’re looking to fill specific roles, even as you’re out raising the capital to pay them. As the round gets closer to closing, intensify your efforts and expand your reach.

But what happens if you find someone perfect before you’re ready to hire them? Julien Khaleghy, CEO of MediaNest, says, “It’s a tricky question. We will tend to be generous on the equity portion and conservative on the salary portion. If a comfortable salary is a requirement for the person, we will lock them for our next round of funding.”

MediaNest wasn’t funded when I saw them in Denver, and they weren’t ready to make offers, so why attend a job fair? Khaleghy adds, based on his experience as CEO, “It’s actually a good thing to show a letter of intent to hire someone when you are raising money.”

At that job fair in Denver, MediaNest, with its simple table and two of the co-founders present, was just as busy that day as the companies with a full complement of staff giving away every piece of imaginable swag. I recommend following their example and getting ahead of the hiring game.

As long as you’re successful, you’ll never stop hiring. So start today.

To Raise Capital You Need a Startup Roadshow

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Originally published on the Softlayer Blog on February 25, 2015.

In the world of big finance, before a company IPOs, the CEO along with an investment banker(s) go on a global roadshow to pitch their business to potential investors, including hedge funds, major investment funds, and other portfolio managers. The purpose is simple: Drum up sales of the forthcoming stock issue. In the startup world, there are no big investment banks scheduling meetings. However, there are opportunities to do a roadshow for your startup, which is even more important than the IPO.

There were 275 IPOs in 2014, the largest number since 2000. By contrast, there are around 500,000 new businesses founded in the U.S. each year (not all of which are tech startups), approximately 225,000 angel investors in the U.S., and as of a year ago, there were 874 venture capital firms [read more]. In big finance, a few companies compete for the attention of a small, accessible group of investors. In the startup world, a large number of companies must seek capital from a huge pool of often-hard-to-find, geographically dispersed investors. Because of this, a roadshow is even more important for startups than it is for IPOs.

The SoftLayer Catalyst team works with startups in communities as big as San Francisco’s Silicon Valley to as small as Cedar Rapids, Iowa. The number one thing entrepreneurs outside of the major financing hubs ask about is how to access capital. My response is always the same: Your job isn’t to bring more capital to your local community; it’s to build a great company. You know where the capital is, so build something worth investing in, and then do a roadshow.

Practice Locally

Thankfully, as the startup world grows & matures, the number of outlets for pitching increases every month. There are opportunities in most cities to stand up and pitch your idea to your peers or investors. Start by getting out in front of your local community as often as possible. In the Boulder/Denver community, there are a few companies that I see pitch all the time, and those companies have fantastic pitches because they are constantly practicing, getting feedback, and refining.

Look for meetups that focus on pitching such as 1 Million Cups and House of Genius, or simply do a search for startup pitch meetup in your city. During startup weeks or similar events, search and sign up for pitch practices and competitions. If your co-working space is like SoftLayer partner Galvanize, they might have a big member pitch competition or a peer-to-peer practice event. Participate in as many local and regional pitch competitions as you can find. As long as the competitions don’t take a piece of equity or require a significant payment to participate—either of which should be very carefully evaluated beforehand—sign up, and compete. This constant exposure to your local market will help spread the word about your company, provide feedback on your pitch, and maybe even score some prizes!

For more advice on your pitch, read my previous post, Advice from the Catalyst Team: Pitching Like George Lucas.

Maximizing Your Startup Roadshow

Now that you’ve refined your pitch and practiced in front of as many local audiences as possible, it’s time to start planning your roadshow. Traveling on a limited budget means you must plan a highly focused trip with a specific goal in mind. Maybe you’re traveling from New York City to Philadelphia for a competition, or from Portland to San Francisco for an investor meeting; no matter the reason, it’s imperative to maximize your trip. A good roadshow involves getting the absolute most out of your travel budget, and this means booking meetings with potential investors or customers.

For example, while attending StartSLC, I visited with a friend from Colorado, Ryan Angilly fromRamen. Angilly traveled to Salt Lake City to participate in the pitch competition, but he made the most out of his trip by filling his calendar with investor meetings throughout the week. Before his trip, he reached out to his contacts in the startup community in Utah and asked for introductions. After following through with the contacts, he met with investors he would have otherwise never met.

Start by either allocating a budget for travel or identifying the most important pitch competitions in your region or industry. Once you have your trip scheduled, immediately start looking for connections within your network. It’s far more effective to say, “I’ll be in town the 12th to the 14th; what does your schedule look like?” than a non-specific request such as, “When are you available?” Look for connections with ties to your local community as they are more likely to be helpful and make intros on your behalf. And ask around locally about who has ties to your destination. Get your meetings lined up, and get ready for a whirlwind of pitches on your first ever startup roadshow.

I’ll leave you with this final point: In 2014, venture capital firms raised nearly $33 billion, a 62 percent increase over 2013 levels. They’ll spend the next few years investing that money in startups. The money is out there, and you need to do a roadshow to find it.

Advice from the Catalyst Team: Pitching Like George Lucas

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Originally posted on the Softlayer Blog on December 4, 2014.

SoftLayer’s Catalyst team hears startup pitches constantly.

We support more than 50 accelerator programs in the Global Accelerator Network, theTechStars programs, five hundred startups, and more. We hold office hours, offer pitch practice, and attend demo days—in short, we hear a lot of pitches.

Condensing the essence of how you’re changing the world into a five minute sales pitch, while still including other key elements like the business model, traction, early wins, team, and “the ask” is incredibly difficult. There’s a lot of ground to cover and very little time to do it, especially when you consider that likely half of your audience is focused on their phones.

A pitch must be concise, informative, and attention grabbing. The worst thing you can do is pitch like George Lucas’ dialogue in the Star Wars  prequel trilogy movies—clumsy and over-explaining.

Yoda: Always two there are, no more, no less, a master and an apprentice.Mace Windu: But which was destroyed, the master or the apprentice?

This particular quote is the epitome of terrible dialogue because it communicates the same thing multiple times; the second line is superfluous. I don’t need Mace Windu to re-explain to me exactly what Yoda just said. I have ears. I’m paying attention. Imagine how much more powerful that scene would be with just the first statement.

Most of us have a natural tendency to over-explain a point, but by doing this, we insult the intelligence of our audience. Plus, over-explaining eats up precious time and causes the crowd to disengage. I can’t think of a worse combination.

If you find yourself saying any of these phrases, cut them immediately:

Let me show you . . .
I’d like to tell you . . .
I’m going to . . .
I think . . .
For example . . .
As I said before . . .

Simply put, don’t tell me you’re going to tell me something. Just tell me.

George Lucas did write some great lines of dialogue. Watch the Dagobah scenes in Empire Strikes Back. Yoda’s lines are pure brilliance. The message is simple and powerful, which makes it one of the most memorable lines in cinema.

“Do or do not. There is no try.”

During a pitch, you’re not writing a screenplay, so you don’t want to leave your audience guessing, but you still need to explain the problem, the solution, and why you’re the best at solving it. Don’t leave your audience confused from a lack of information, but don’t insult their intelligence by telling them you’re going to tell them something. Just tell it. Or better yet, show it.

You want your pitch to be like a Lightsaber: an elegant weapon for a more civilized age.

A Letter to City Council, and Dealing with Difficult Situations

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Quickleft brewfest - Courtesy of 23rd Studios

On Sunday—a day I promised myself I’d do no work—I opened up Twitter and came across a link to an article, “A necessary education on Boulder’s startup community” written by Nicole Glaros, Rajat Bhargava and Jason Mendelson. I was shocked and appalled, and quite frankly, felt something must be done about it. I retweeted it. That didn’t feel like enough. I emailed the article to some fellow Boulder startup leaders & feeders. That didn’t feel like enough either. I needed to take another step.

I’m a big believer in confronting difficult situations head on. Two of the more common phrases around this idea are, “take the bull by the horns,” or “eat a frog first thing in the morning.” The one I prefer is, “lean into the pain.”

Lean into the pain.

I first heard it as attributed to Coach CEO, Lew Frankfurt, and it resonates with me. I don’t like conflict, and I think that’s a good thing, but I don’t shy away from it. The people I’ve met who seem to enjoy conflict are among the worst people I know in this world. For me, conflict is difficult (maybe painful), but necessary at times. I lean into the pain. I like the phrase because it reflects a certain necessary reluctance, while acknowledging that a challenge must be overcome.

That was forefront in my mind as I began writing an email to Macon Cowles and the Boulder City Council. I felt a personal obligation to say something on behalf of myself and the community I love. It was a “lean into the pain” situation. Did I want to put myself on the line in such a direct and forthright manner? Maybe. Is it scary to do so? Yes. But I  knew it was something I had to do. I felt if I didn’t say something, I would be letting myself down. I took the time to tweet it, then to email it out to friends and colleagues, I should take the time to express my thoughts directly to the person who started this chain of events.

I hovered my mouse over the Send button. I reread my email. I made minor modifications. I hesitated. Putting myself on the line, putting my thoughts out there, confronting someone directly: it’s all scary stuff. I leaned into the pain, and hit Send. And felt really good about it.

Within a few minutes, I received a response from Macon, apologizing for his statement, forwarding his note to Jason, and taking me up on my offer to meet me and get to know the startup community. I thanked him for this and we set a time to meet for coffee in a few weeks.

I feel good about taking a step to bridge a divide, and extending an invitation to someone to learn and participate. This is one of the core missions of Engage Colorado, the group Tim O’Shea and I formed to build bridges between entrepreneurial communities.  I leaned into the pain (hesitation, and fear in this case), took a step, and will look to bridge a divide.

When you find yourself at a difficult crossroads, lean into the pain. Take the difficult step that you don’t want to, but know in your heart is the right course. Look to make a difference, and you will.

Photos courtesy of 23rd Studios


 

What follows is the email I just sent to Macon Cowles and the Boulder City Council in response to Mr. Cowles remarks about the Boulder startup Community, and his response to me.

Dear, Mr. Cowles & the Boulder City Council,

I was disgusted, embarrassed, and upset to read the comments characterizing the startup community as a group of highly paid white men, and then putting the burden of increased housing costs squarely on our community’s shoulders. This is a terrible stereotype for a community that is actively inclusive.

I fully support the response from Nicole, Rajat, Jason, and others in their Daily Camera article.

The majority of members of this community are hard-working, middle class Americans who believe that they can have a positive impact on the world through their efforts. And I would venture to say most of whom would align with you on working to make housing more affordable in Boulder.

I challenge you to compare the Boulder startup community to the Boulder community at large. I wonder, are your stereotypes reflective of the city population as a whole? We, as a city, certainly suffer from a lack diversity, but it’s not from a lack of invitation or openness that the startup community here exemplifies.

By making such off-hand, unsupported comments you tear down what thousands have worked so hard, for decades, to achieve. We stand out as an icon for cities around the world. I have personally been contacted by startup leaders from Canada, Denmark, Tel Aviv, Singapore, Hong Kong, as well as dozens of cities throughout the US, all of whom look to Boulder when building their own startup communities.

What Boulder has built is a model that cities—around the world, large and small—look to for guidance. For a city council member to stereotype it, and tear it down, is embarrassing and counter-productive.

I would like to invite you to get involved in the startup community, to attend events, and meet the people who make this community the global icon that it is.

Personally, I am working with a friend to bring two new events to Boulder this year. The first one, NewCo will shine a spotlight on entrepreneurship and innovation in the city. I would like to personally extend an invitation to the entire city council to attend. If you are interested in getting to know the startup community, please reach out to me and I will give you a ticket, and do what I can to introduce you to the diverse, hard-working Americans who make our community amazing.


 

Dear Rich:

I apologize to you and agree that it unfairly stereotyped the startup community.

I offered my apology to the writers of the OpEd in the Camera, in the following email that I sent to them this morning:

“Jason, I am sorry for what I said and the offense it caused to you and the people you referenced in your OpEd this morning. My comment gave short shrift to contributions and energy that startups and other high tech entrepreneurs have brought to our community.

“I would appreciate it if you would forward this email to Nicole Glaros and Rajat Bhargava, as I do not have their email addresses.

“Not reported in the Camera was the context of my comments, which was the diversity of Boulder, and the recent release of Google’s numbers with respect to the demographics employees. http://tinyurl.com/kcbkelg

“I would like to find a time to meet with you, offer my apology in person, and get acquainted. I respect your accomplishments and would appreciate a chance to get our relationship on a different footing. Would you be interested in this?

“Thanks very much. And again, I offer my apology to you.”

Also, I accept your invitation to get involved in the startup community and would welcome to get the opportunity to get to know you and the startup community better.

Thanks very much for writing. The best number to contact me at is the -3062 number below.

 

The Power of Family & Friends at a Wedding

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Juli and Rich Wedding cheers

On June 22 Juliana Joy Glader and I got married in front of our family and loved ones. To say it was amazing, incredible, awesome, and absolutely magnificent just doesn’t cut it. In fact, there aren’t enough adjectives in the world to describe the power of the emotions  I felt that day. Read More